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How We Handle Your Privacy

This policy explains what personal information we collect, why we collect it, and how we keep it protected when you interact with your spincasino account.

Data Collection TransparencyMobile Wallet PrivacyAccount Security PracticesCookie Disclosure

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct or delete the personal information we hold on your account, the quickest path is through our dedicated support channels. We handle privacy-related requests with priority routing so your query reaches someone familiar with data handling procedures rather than general account support.

Team online

Live Chat

Open live chat from your account dashboard or the site footer. Mention that your request is privacy-related and the agent will route it to the data team. Available around the clock for initial intake of your request.

Email Support

Send your data request by email with your registered account details. We aim to acknowledge within one business day and resolve within a reasonable timeframe depending on the complexity of what you need reviewed or removed.

Account Settings

Some privacy preferences you can adjust directly — cookie consent, marketing communication opt-outs, and notification toggles are all inside your account settings panel without needing to contact anyone.

Browse Our Full Privacy Commitment

spincasino Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect personal data only when it serves a clear purpose tied to your account operation. During registration, we request your name, email address and mobile number — the minimum needed to verify identity and enable wallet transactions through bKash, Nagad or Rocket. When you initiate

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a deposit or withdrawal, transaction-specific details such as your wallet reference number and amount are recorded for processing and dispute resolution. We do not sell, rent or trade personal information to third parties for marketing. Data may be shared with payment processors strictly to complete your
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requested transactions, or with regulatory authorities where required under applicable law in your jurisdiction. Cookies and device identifiers help us recognise returning sessions so your lobby preferences and language settings persist between visits. You can manage cookie preferences through your browser at any time — clearing
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them simply means your next visit starts fresh. Availability of our services depends on your local law and eligible regions; this policy applies wherever you access your account. We retain personal data only as long as your account remains active or as legally required. Once you
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request account closure and any mandatory retention period expires, we delete or anonymise your records. If you have questions about how your data is used, our support channels are the direct route to a privacy-related response.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING DETAIL

Explore How We Protect Account Information

We take a layered approach to keeping your personal data safe — from the moment you enter your mobile number during registration to the transaction records generated each time you use bKash, Nagad or Rocket. Here is what that looks like in practice across different areas of your account interaction.

Encryption in Transit

All data moving between your device and our servers travels through SSL encryption. This applies equally whether you access from a Grameenphone data connection, home Wi-Fi, or a Robi mobile hotspot — your session stays encrypted end to end.

Cookie Management

We use session cookies to remember your login state and functional cookies to store lobby preferences. No cookie tracks you across unrelated sites. You can clear them from your browser settings whenever you choose, though you will need to log in again.

Account Verification

Before processing withdrawals, we verify account ownership through the mobile number you registered with. This prevents unauthorised access to your funds. If your bKash or Nagad number changes, update it through support before requesting payouts.

Data Retention Period

Active account data stays on file while you use the platform. After account closure, we retain records only for the period required by applicable regulations in your jurisdiction, then permanently delete or anonymise them. You can request closure via live chat.

Third-Party Sharing

Personal data goes to payment processors solely to complete deposits and withdrawals you initiate. We do not share your information with advertisers. Regulatory disclosure happens only where law in your eligible region compels it.

Your Rights and Requests

You can ask us to provide a copy of all personal data we hold, correct inaccuracies, restrict processing, or delete your records entirely. Submit requests through live chat or email — we respond with confirmation and next steps.

Check Common Privacy Questions

These are the data and privacy questions our support team fields most often. If your specific concern is not covered below, reach out through live chat and mention it is privacy-related so routing is faster.

We collect your name, email address and mobile number during registration. If you deposit through bKash, Nagad or Rocket, the wallet reference number used for that transaction is also recorded for processing and verification purposes.

Only with the payment processor handling your specific transaction — for example, the bKash or Nagad gateway that routes your deposit. We never sell or share your financial details with advertisers or unrelated third parties.

Contact us through live chat or email and state that you want your data deleted. We will confirm your identity via your registered mobile number, close the account if still active, and remove data after any mandatory retention period ends.

Session cookies keep you logged in and remember your lobby layout between pages. Without them, you would need to authenticate on every page load. Functional cookies are optional — you can block them in your browser, though some preferences will reset each visit.

We retain records only for the period required by applicable law in your jurisdiction. Once that retention window ends, data is permanently deleted or anonymised so it cannot be linked back to you individually.

Yes. Send a data access request through live chat or email with your registered account details. We compile a file of your stored personal information and deliver it to your registered email within a reasonable timeframe.

Every session uses SSL encryption regardless of your connection type — Grameenphone, Robi, Banglalink, Wi-Fi or any other network. The encryption standard is the same on mobile browsers and desktop browsers alike.

No. Our cookies operate only within the spincasino domain. We do not use cross-site tracking pixels, nor do we purchase browsing profiles from data brokers. Your activity outside this platform is not visible to us.

Old wallet references remain on file as transaction history for completed deposits. Update your registered mobile number through support before initiating new transactions — this ensures verification and withdrawal requests match your current details.

Yes. Your rights regarding access, correction and deletion depend on the regulations applicable in your jurisdiction. Availability of our services and data handling obligations vary by eligible region. Contact support if you need clarification on what applies to you.

How We Handle Your Privacy

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Explore How We Protect Account Information

Encryption in Transit

Cookie Management

Account Verification

Data Retention Period

Third-Party Sharing

Your Rights and Requests

Check Common Privacy Questions

01 What personal data does spincasino collect when I register?

02 Does my payment data get shared with anyone outside the platform?

03 How can I request deletion of my personal information?

04 Are cookies required to use my account?

05 How long do you keep my data after I close my account?

06 Can I get a copy of all data you hold on me?

07 Is my account session encrypted on mobile data networks?

08 Do you track my activity across other websites?

09 What happens to my data if I change my bKash or Nagad number?

10 Does local law affect what data rights I have?

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